Industry Sector Focus
HOSPITALITY
TRAVEL & TRANSPORT
RETAIL
LOGISTICS
BANKING/INSURANCE
TRADE
PUBLIC SECURITY
OTHERS...
Argot offers a huge database of language situations across multiple industries, both off-the-shelf and bespoke, for your organization. Let us help you define the training you need by content, level, department, language, and course duration. Training takes place on our Argot AI-driven app for self-study with gamified learning and tests. The Argot real-time browser-based dashboard allows you to monitor progress by individuals and teams and to reward progress and achievement.
Language Situations (Partial List)
Customer-facing Staff
Meet and Greet
Greet guests
Check-in and check out procedures
Answer questions about facilities
Manage complaints
Give advice on products and servicesTalk to VIPs
Sales
Welcome customers
Store product advices, suggestions
Answer questions about products, services
Manage returns, complaints
Store manager interactions
Talking to VIPs
Complaints
Welcome customers
Handle inquiries about products and solutions
Give information and guide customers online
Manage returns, complaints
Defuse emotional dialogs
Build empathy with customers
Telephone Support
Greet customers
Dialogs to clarify inquiry
Resolving tickets
Walk through scenarios
Providing clarity
Closing dialogs
Executives / Senior Management
Negotiations
Pricing and Payment
Contract Terms and Conditions
Scope of Work
Volume and Quantity
Partnerships and Joint Ventures
Service Level Agreements
Non-disclosure Agreements
Dispute Resolution and Mediation
Handling Special Requests
Meetings
Meeting Planning
Meeting Facilitation
Time Management
Communication Skills
Decision Making
Conflict Resolution
Virtual Meeting Management
Meeting Follow-up
Meeting Evaluation
Meeting Etiquette
Presentations
Opening a Presentation
Engaging the Audience
Confident Speaking
Storytelling and Rhetoric
Handling Questions
Summarising and Closing
Sales Leadership
Socializing, building trust
Questioning Techniques
Product Knowledge and Value Proposition
Customizing for Audiences
Handling Objections
Persuasive Messaging
Negotiating and Influencing
Closing Language
Follow-up Sales Dialogs
Sales Dialogs by Medium
CASE STUDY
Hospitality – Meet and Greet
A typical Meet and Greet course in Hospitality covers multiple customer dialog interactions. Argot content can be off-the-shelf or designed in rapid time to match the most common situations you encounter in your operations.
Discuss with Argot which situations, levels, and languages are most appropriate, and we will create the customized course in as short as one week.
Argot Language Training Courses for business help customer-facing staff at check-in, concierge, housekeeping, restaurant, fitness facilities to interact with staff to handle inquiries, requests and bookings and complaints.
| Department | Language Situation |
|---|---|
| Front Desk | Check-in |
| Front Desk | Check-out |
| Front Desk | Dealing with complaints |
| Front Desk | Lost and Found |
| Front Desk | Money Exchange |
| Porter | Assistance with baggage |
| Porter | Showing a guest to the room |
| Online Support | Reservations |
| Online Support | Booking Changes |
| Concierge | Local information |
| Concierge | Giving directions |
| Concierge | Ordering a taxi |
| Room service | Ordering food |
| Room service | Deliveries |
| Housekeeping | Clean towels |
| Housekeeping | Laundry service |
| Housekeeping | Maintenance |
Listen: Check-in Dialog in 15 Languages
Argot provides language situations in as many languages as you need. Set your base company language. Then, choose the target languages to be learned from over 100 languages.
Choose Base Language – e.g. English
Choose Target Languages
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